Differences

This shows you the differences between two versions of the page.

admin:reservations [2011/10/26 08:22]
pablo [Cancelling a reservation] fixed typos
admin:reservations [2012/05/07 08:20] (current)
pablo +refund inctructions
Line 48: Line 48:
  
 Once all changes have been made, click on next to confirm the changes. If necessary, a new invoice will be created. Once all changes have been made, click on next to confirm the changes. If necessary, a new invoice will be created.
 +
 ==== Cancelling a reservation ==== ==== Cancelling a reservation ====
-FIXME 
  
 Reservations can only be canceled by an administrator. Reservations can only be canceled by an administrator.
  
-**Note** Before canceling a reservation, all invoices linked to it must be refunded, otherwise the cancellation will fail. See [[invoices]] on how to refund an invoice.+:!:**Note**:!: Before canceling a reservation, all invoices linked to it must be refunded, otherwise the cancellation will fail. 
 + 
 +=== Unpaid reservation === 
 +To cancel an //unpaid// reservation: 
 +  - Issue a credit note for the invoice(s) attached to the reservation, in order to cancel it/them 
 +  - Follow the //Cancel reservation// link at the bottom of the reservation view page. In the following screen, the system will ask for an optional reason and a checkbox to notify the participant of the cancellation. 
 + 
 +=== Paid reservation === 
 +To cancel a //paid// reservation, first it's necessary to issue a refund, then cancel the reservation: 
 +  - Enter a negative payment for the amount to be refunded on the corresponding invoice 
 +  - Issue a credit note for the invoice, in order to cancel it 
 +  - Follow the //Cancel reservation// link at the bottom of the reservation view page. In the following screen, the system will ask for an optional reason and a checkbox to notify the participant of the cancellation. 
 + 
 +:!:**Note**:!: DanceReservations will not issue the refund, it is necessary to do this separately through your payment provider, or offline if the refund is to handed it in cash.
  
-To cancel reservation, follow the //Cancel reservation// link at the bottom of the reservation view page. In the following screenthe system will ask for an optional reason and a checkbox to notify the participant of the cancellation.+==== Refund a payment ==== 
 +To partially or fully refund payment: 
 +  - Enter a negative payment for the amount to be refunded on the corresponding invoice 
 +:!:**Note**:!: DanceReservations will not issue the refundit is necessary to do this separately through your payment provider, or offline if the refund is to handed it in cash.
admin/reservations.txt · Last modified: 2012/05/07 08:20 by pablo
 
 
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